Frequently Asked Questions
Everything you need to know about our welding equipment and services.
Does my welding equipment come with a warranty?
Yes, all our welding machines and plasma cutters come with a standard manufacturer warranty ranging from 1 to 3 years, covering defects in materials and workmanship.
What are your shipping rates for heavy machinery?
Shipping is calculated based on weight and destination. We offer free ground shipping on orders over $150, though some oversized items like gas cylinders or heavy-duty welders may incur a freight surcharge.
Can I return consumables like electrodes or wire?
Consumables can be returned within 30 days of purchase only if the original packaging is unopened and the vacuum seal is intact to ensure product integrity.
Do you offer technical support for machine setup?
Absolutely. Our team of certified welding technicians is available via phone or email to help you with initial setup, wire feed adjustments, and troubleshooting your equipment.
Is it safe to order pressurized gas cylinders online?
We ship empty gas cylinders nationwide according to DOT regulations. For filled tanks, we offer local pickup options or exchange programs through our authorized regional partners.
Do you provide bulk discounts for industrial accounts?
Yes, we offer tiered pricing for fabrication shops and industrial contractors. Please contact our sales team to set up a commercial account for volume discounts on wire, gas, and safety gear.